SHIPPING INFORMATION

We roast on Mondays and Tuesdays. All orders are shipped from fresh roasts on the following Wednesday from receiving the order.

We currently ship to EU area (+ Andorra, Holy See and San Marino)

We use Deutsche Post (up to 2 kilos) and DHL Paket (over 2 kilos)

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GERMANY

- under 500g :  3,50€
- 500g and above Free
- Shipment time after dispatch: 1-3 Business days


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EU (+Andorra, Holy Sea and San Marino)

- under 750g : 7€ 
- 750g and above : free
- Shipment time after dispatch: 3-5 Business days

(EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, , Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom + Andorra, Holy See and San Marino)

 

 

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RETURN POLICY

 

 

You have the right to return the items ordered without the need to provide any reason within fourteen days from the date you or a third person, named by you, other than the carrier, respectively has received the final item of the order.

To exercise your right of revocation, you have to inform us:

Per post:
Populus Coffee
Haavisto und Haavisto GbR
Maybachufer 20
12047 Berlin

Per e-mail:
shop@populus.coffee


of the decision to revoke from this contract by means of an explicit declaration (e.g., by a letter sent by post or email). You can use the accompanying cancellation form, however, this is not required. The revocation is considered valid if the revocation notification and the goods themselves are sent within the revocation period.


Consequences of Revocation

In the event that you revoke from the contract, we will refund all payments which we have received from you including the delivery costs (from us to you), not later than within fourteen days from the day on which your notice of cancellation of this contract has been received by us. We use the same means of payment that you used for the original transaction unless something expressly different has been agreed upon with you; you will never be charged a fee for this refund. We can refuse the refund until we have received the returned goods or until you have furnished proof that you have sent the goods back to us, depending on whichever takes place first. You must return or transfer the goods to us immediately, within fourteen days of the day on which you have notified us of the cancellation of this contract. The period has been met if you send the goods prior to the end of the fourteen-day period. You have to bear the costs of returning the goods. You are only responsible for covering any loss in value of the goods if this loss in value is based on unnecessary handling of the goods regarding the characteristics, properties, and function of the goods.


Section312: Scope of application


(1) The provisions of chapters 1 and 2 of this subtitle apply only to consumer contracts within the meaning of section310 (3) that have as their subject matter the non gratuitous performance by the trader. (2) Of the provisions set out in chapters 1and 2 of this subtitle, solely section 312a subsections (1), (3), (4),and (6) applies to the following contracts: (8) contracts relating to the supply of food products, beverages or other household objects of everyday use which are supplied to the residence, place of abode or place of employment of a consumer by a trader in the course of frequent and regular rounds. (9) For the subscription model, you have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, owns the first goods.

Sample Return Form


I / we hereby revoke the contract concluded by me / us concerning the purchase of the following goods (descpription of the goods purchased):

Ordered on / received on (date):

Your name:

Your address:


___________________

date of signing (sending)


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Your signature
(Only needed on paper)

 

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